Refund Policy

Introduction

At G4SKLNRS, we are committed to ensuring your satisfaction with our AI programming services. This Refund Policy outlines the conditions under which refunds may be issued, the refund process, and important information regarding your rights as our customer.

Please read this policy carefully before making a purchase. By using our services, you agree to the terms of this Refund Policy.

Refund Eligibility

We offer refunds under the following conditions:

Subscription Services

• 14-Day Money-Back Guarantee: For new customers, we offer a 14-day money-back guarantee from the date of initial subscription purchase if you are not satisfied with our services.
• Service Unavailability: If our services are unavailable for more than 24 consecutive hours due to technical issues on our end, you may be eligible for a pro-rated refund for the affected period.
• Service Termination: If we terminate your subscription for reasons not related to a violation of our Terms & Conditions, you will receive a pro-rated refund for the unused portion of your subscription.

One-Time Services

• Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeframe, you may be eligible for a full refund.
• Significant Deficiency: If the delivered service has significant deficiencies that substantially impact its usability and we are unable to remedy these issues within a reasonable timeframe, you may be eligible for a partial or full refund, depending on the severity of the deficiencies.

Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Services that have been fully delivered and accepted by you
• Customized or bespoke services that have been developed specifically according to your requirements
• Subscriptions after the 14-day money-back guarantee period has expired
• Services where you have violated our Terms & Conditions
• Add-on features or services purchased separately from a main subscription
• Transactions where fraud or misuse is suspected

Refund Process

To request a refund, please follow these steps:

1. Submit a Refund Request: Contact our Customer Support team through one of the following methods:
   • Email: support@g4sklnrs.com
   • Contact form on our website
   • Phone: +444697427504 (during business hours)
2. Provide Required Information: In your refund request, please include:
   • Your full name and contact information
   • Order or subscription number
   • Date of purchase
   • Reason for requesting a refund
   • Any relevant documentation or evidence supporting your refund request
3. Review Process: Our team will review your refund request within 2 business days. We may contact you for additional information if needed.
4. Decision and Processing: Once a decision has been made, we will notify you via email. If your refund is approved, we will process it according to the timeframe outlined below.

Refund Processing Timeframe

Refunds are processed according to the following timeline:

• Approval Timeframe: Refund requests are typically reviewed and approved or denied within 2-5 business days from the date of submission.
• Processing Time: Once approved, refunds are processed within 5-10 business days.
• Credit Card Refunds: Refunds to credit cards typically appear on your statement within 5-10 business days after processing, depending on your credit card issuer.
• Bank Transfers: Refunds via bank transfer may take 7-14 business days to appear in your account, depending on your bank's policies.
• Other Payment Methods: Refunds to other payment methods (e.g., PayPal) will be processed according to the respective platform's timeframe for refunds.

Please note that while we process refunds promptly on our end, the time it takes for the refund to appear in your account depends on your payment provider and is beyond our control.

Exceptions to the Refund Policy

We reserve the right to make exceptions to this policy at our discretion. In certain circumstances, we may:

• Extend the refund eligibility period
• Issue partial refunds for services that have been partially delivered or used
• Offer service credits instead of monetary refunds
• Deny refunds where there is evidence of fraud, misuse, or violation of our Terms & Conditions

Any exceptions will be evaluated on a case-by-case basis.

Cancellation of Subscriptions

You may cancel your subscription at any time through your account settings or by contacting our Customer Support team. Please note the following regarding subscription cancellations:

• Cancellation will take effect at the end of your current billing cycle
• You will continue to have access to the service until the end of your current billing cycle
• No refunds will be provided for the unused portion of your current billing cycle unless specified otherwise in this policy
• If you cancel within the 14-day money-back guarantee period, you will receive a full refund

Enterprise and Custom Contracts

For enterprise customers and those with custom service contracts, refund terms may differ from this standard policy. Please refer to your specific service agreement or contract for the applicable refund terms and conditions.

If your contract does not specify refund terms, this general policy will apply.

Service Credits

In some cases, we may offer service credits instead of monetary refunds. Service credits:

• Can be applied to future purchases or subscription renewals
• Are typically valid for 12 months from the date of issue
• Cannot be transferred to another account or converted to cash
• May be offered at a higher value than the corresponding monetary refund

Statutory Rights

This Refund Policy does not affect your statutory rights. If you are a consumer in the European Union or United Kingdom, you have certain statutory rights regarding refunds and returns that cannot be limited by this policy.

For customers in other jurisdictions, applicable consumer protection laws in your country may provide additional rights beyond what is outlined in this policy.

Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

The refund terms that were in effect at the time of your purchase will apply to your transaction.

Contact Information

If you have any questions about our Refund Policy or would like to request a refund, please contact us at:

We aim to respond to all inquiries within 24-48 business hours.